If you are unable to locate the answer you are looking for in these FAQs, please contact our web concierge or write, fax or phone us at the following:

BetterManagement
100 SAS Campus Drive
Cary, NC 27513-2414, USA
Email: concierge@bettermanagement.com

About BetterManagement

How Can BetterManagement help me?
What does BetterManagement provide?
Who is BetterManagement?

BetterManagement Site Registration

What is my user name?
What is my password?
How do I change my user name?
How do I update my account?

BetterManagement Live or Archived Webcasts

What is the cost to view a live or archived webcast?
What are the minimum system requirements to view a live or archived video webcast?
How do I register for a webcast?
What is the cost to view BetterManagement TODAY?
How do I register for BetterManagement TODAY?
What is the conference call number for the webcast?
Was the webcast recorded?
Can I get a copy of the slides from the webcast?
Can I print the slides from a webcast?
How long does it take for a webcast to be archived?
Webcasts - Problems with IP Audio.
Webcasts - Problems with Conference Call
Why can't I view the live webcast?
I am trying to join the webcast but am being asked for a password, what is the password?
How do I work around pop-up blockers in order to view a webcast?
The archived webcast will not play
Why are the Windows Media Player buttons grayed out?
How can I test my firewall to see if it allows streaming Windows Media?
What should I do if the media player doesn't appear anywhere on the web page?
How do I download and install Windows Media Player?
How do I download and install Real Player?
How do I sponsor a webcast?

Subscribing/Unsubscribing from eNewsletters

How do I subscribe to an eNewsletter?
How do I unsubscribe from an eNewsletter?
How do I opt out from general marketing activities?
How do I ensure that my BetterManagement eNewsletters don't get incorrectly filtered as spam?

BetterManagement Privacy Policy

Where can I find BetterManagement's privacy statement?
How does BetterManagement use the information collected on their web site?

Technical Issues

What do I do if I am trying to sign in and get stuck in a loop?
What do I do if I continue to receive a "Receiving error: email must be in user@company.com format" message?
What do I do if I am trying to update my account/profile and I get stuck in a loop?
What do I do if I am trying to sign in and, after entering my member information I keep coming back to the sign in page?
What should I do if my system isn't configured to allow cookies?

How Can BetterManagement help me?
BetterManagement's vision is to improve the leadership and decision making skills of business and government executives around the world. We address critical business management issues through online resources such as business articles, webcasts, in combination with BetterManagement LIVE Business Conferences.

What does BetterManagement provide?
Our staff researches critical business management issues from around the world in areas such as Scorecard and Performance Management, Financial Management, Business Intelligence, and IT management. Homepages arranged by business topics, industries, and world regions filter and highlight new articles, webcasts, and other educational resources. Email Newsletters and RSS Newsfeeds provide periodic updates. Free site registration will give you access to the wealth of information within BetterManagement.com. For a complete tour, see What Is BetterManagement.

Who is BetterManagement?
BetterManagement is a dedicated team of professionals with business management experience in diverse fields such as high-tech, journalism, internet, and even film. BetterManagement is a wholly owned subsidiary of SAS Institute Inc.

What is my username?
Your username is your email address. Please make sure you sign in with the exact same email address you used while completing the registration process.

What is my password?
Go to BetterManagement, click on "Please Sign In, or Register", type in your username (email address) and click on forgot password. Your password will be sent to your email address.

How do I change my username?
In order to change your username, go to BetterManagement, click on "Please Sign In, or Register" and enter your current username and password, then click on "View Your Account" in the upper right hand corner of the home page, next click on "Change Email Address" on the left hand side or the middle of the screen. Type in your new email address, an email confirmation will be sent confirming that your username has been successfully changed.

How do I update my account?
If you need to update your account, click on "View Your Account" in the top right hand corner of the home page.

What is the cost to view a live or archived webcast?
BetterManagement registered users can participate in webcasts free of charge.
All of our webcasts have IP audio capability. If you are attending an audio seminar we do provide toll free numbers for US Domestic callers and many International locations. You may need to check the International toll free number to ensure it covers where you will be calling in from.

What are the minimum system requirements to view a live or archived video webcast?

• No firewall restrictions on streaming media or active-x content.
• Windows 95/98/ME/NT/2000/XP.
• Pentium 166 or faster.
• Windows Media Player (version 6.4.07 or higher).
• Firefox 2, Internet Explorer 7
• 128k Internet connection or faster.
• RAM: 32MB.
• Video: SVGA 800x600 screen resolution or higher, 65535 colors.
• Audio card: SoundBlaster audio card (or equivalent).
• Speakers or headphones.

How do I register for a webcast?
Go to the "Webcasts" section of the site and select the webcast you want to register for. Click on the "Webcast Registration" button. An email confirmation will be sent to you. A link is included in this email that you will click on to view the instructions on how to test and join the show. About 1/2 hour prior to show time you will go back to this email and click the link to take you to the webcast description page, click on the "View Webcast" button. If you have pop-up blocking software turned on you will be prompted to turn it off. Click on the "Launch Presentation" button and wait for the slides to load. The webcast will automatically begin to play at show time.

What is the cost to view BetterManagement TODAY?
BetterManagement registered and non registered users can participate in all BetterManagement TODAY webcasts free of charge.

How do I register for BetterManagement TODAY?
BetterManagement TODAY is free to everyone, registration is not required. BetterManagement TODAY has IP audio capability only, a conference call number is not provided.

What is the conference call number for the webcast?
The audio webcast dial in number is located in the webcast registration description page. Video webcasts can only be listened to if your computer has IP audio capability.

Was the webcast recorded?
We record all webcasts and publish them in the archived webcast section on BetterManagement. We will send you a notification email to inform you the webcast has been archived and posted to the site.

Can I get a copy of the slides from the webcast?
Most of our newer webcasts allow you to view the slides in a PDF document from the webcast description page. If we were not able to obtain the presenters permission to post the slides you can contact the producer or presenter directly to request them.

Can I print the slides from a webcast?
Look for the "PDF of Slides" button on the webcast, click on this button and the slides will open up so that you can view and print them.  In order to print out the slides from an archived webcast, you will need to move your mouse to the current slide on the screen and right click. From here you can select the print option. You will have to do this for each of the slides in the presentation.

How long does it take for a webcast to be archived?
We try to have the archived version of our webcasts available a week after the live webcast takes place.

Webcasts - Problems with IP Audio.
Try checking your system volume settings and the volume on the media player:

• Click Start, Settings, and then Control Panel.
• Double-click on the Multimedia Icon.
• On the audio tab, turn up the volume.

If it is grayed out, this means that the system is not configured for sound. If you have turned up the volume on both your speakers and system, then try turning up the volume on the Windows Media Player.

• Open the Windows Media Player and look for the speaker icon.
• Next to the speaker icon is a slide bar for volume control.
• Or right click anywhere on the Windows Media Player and look for volume in the list.

If you are viewing a 'video' event, right click on the video and you will get the tool bar for volume.

Webcasts - Problems with Conference Call
If you are able to see the slides, but are only hearing music disconnect and call the conference number again at 866-542-4241 and give them the webcast title. You may have been placed in the wrong conference call. 

Why can't I view the live webcast?
If the webcast has started and you are unable to successfully view it, you may have firewall restrictions that keep you from receiving streaming media.  You may have to contact your own IT department. 
When you suspect your firewall is interfering with a webcast, we suggest you view the webcast from a computer outside your firewall, such as a home computer. 

The following are the most common problems caused by a firewall:

• The live or archived webcast appears to display fine in the pop-up window. However, no audio or video ever begins playing.
• A grey pop-up login box appears when the live or archived webcast displays in the pop-up window. This is your firewall asking for your network credentials, not your BetterManagement username and password.

If the sound works continuously, but the video freezes.  Network congestion can cause the slides to freeze. Try reducing the number of applications you are running.  You can also try exiting and coming back into the webcast.  If you can access the event, but cannot view the slides or the slides are not flipping try refreshing the presentation by either hitting the F5 key on your keyboard or closing out and relaunching the webcast.

I am trying to join the webcast but am being asked for a password, what is the password?
The password you are being asked for is your BetterManagement.com password.  If you can not remember it please click on "Please Sign in, or Register" in the upper right hand corner of the home page, type in your username (email address) and click on forgot password. Your password will be sent to your email address.

How do I work around pop-up blockers in order to view a webcast?
The pop-up blocker in the Toolbar Options menu prevents new windows from automatically opening when you visit a website.  The pop-up blocker may also interfere with your ability to view video interviews.  To let a pop-up through on a one-time basis, press and hold the CTRL key as you click on a link from the “view presentation” button.  The pop-up blocker can create a white list which will remember certain pop-up boxes that you wish to launch.  Click the pop-up blocker button to add BetterManagement to your white list.

The archived webcast will not play
The most common problem is that an archived webcast opens up but does not run.  You will need to contact your IT administrator to ensure that you are not behind a firewall that is blocking the streaming video from playing. 

We have found that due to increased security inside government agencies, their network firewalls do not allow the file types required to view our archived webcasts. We suggest government employees try viewing archived webcasts from home where the firewall restriction may not be a problem.

Why are the Windows Media Player buttons grayed out?
First make sure you have a sound card and speakers installed in your computer. Your company's network firewall may not allow you to play streaming media. Ask your network manager to allow you to download the streaming media file types (.asf, .asx, .rm, .ram) our website uses. Certain ports and network protocols likely need to be configured on your company's firewall to allow your Windows Media Player to play streaming content from BetterManagement's streaming media server hosted at www.bettermanagement.tv. Detailed information on how to set up a firewall to support streaming Windows Media can be found at www.microsoft.com.

How can I test my firewall to see if it allows streaming Windows Media?
Below is a URL to a streaming Windows Media audio file that is used by one of our archived webcasts. Open this URL with Windows Media Player:  mms://stream.bettermanagement.com/archivedseminars/4828.asf. If you cannot play this audio file, then your firewall is likely interfering.

To test you firewall to see if your firewall allows archived video webcasts, view our Windows Media 56k Test Video. If your firewall won't allow you play an archived webcast, we suggest you view it from your home computer where the firewall restriction would not be a problem.

What should I do if the media player doesn't appear anywhere on the web page?
First make sure the correct media player is installed on your computer. If the problem persists, the firewall on your company's network may be stripping media player code known as active-x tags out of the web page. Then ask your network manager to not strip active-x tags out of web pages.

How do I download and install Windows Media Player?
For download and installation instructions on the latest version of the Windows Media Player, go to http://www.microsoft.com/windows/windowsmedia/download/alldownloads.aspx.

How do I download and install Real Player?
For download and installation instruction on the latest version of Real Player, please visit www.real.com.

How do I sponsor a webcast?
Live interactive Webcasts draw considerable attention and make excellent sponsorship opportunities. Our Webcast sponsors enjoy a name and logo placement in multiple locations on our site, in the Webcast itself and in the accompanying email reminders. Contact us  to learn more.

How do I subscribe to an eNewsletter?
If you would like to subscribe to any, or all, of our great eNewsletters you must click on the "Email Newsletters" link in the header of the site, right above the search box. This will bring you to a screen that lists all of our eNewsletters. All you have to do is put a check in the box of the eNewsletters you would like to receive.

How do I unsubscribe from an eNewsletter?
If you’d like to unsubscribe from an eNewsletter, you can do so at the bottom of the newsletter that you‘ve received. There is an “unsubscribe” link at the bottom of all BetterManagement eNewsletters. You can also unsubscribe by following the steps above. When you view your account, click on “update newsletter subscriptions” and uncheck whichever newsletter you’d like to unsubscribe to.

How do I opt out from BetterManagement marketing activities?
In order to opt out of BetterManagement's general marketing activities, click on "View Your Account"  in the top right hand corner of the home page.
From here, click on the Managing Special Notices: Opt In/Opt Out link. This will allow you to choose "opt out."

How do I ensure that my BetterManagement eNewsletters don't get incorrectly filtered as spam?
There are several options available, choose any of the following:

Outlook 2003:
Go to "Actions" on your e-mail menu bar. Select "Junk E-mail" from your pulldown menu. Select "Add Sender's Domain to Safe Senders List."
Right-click in the message and select "Add the Domain to Safe Senders List".
Go to Tools on the menu bar. Select "Options" in the pull-down menu. Under "Preferences", select "Junk E-mail". Then click on the "Safe Sender" tab. Click the "Add" button. Type "@newsletters.bettermanagement.com" in the text box.

AOL 9.0:
You can do either of the following:
Add the e-newsletter mail address to your address book.
Reply to the newsletter. If you reply to your email, AOL will automatically put the e-newsletter address in your address book.

MSN Hotmail:
Go to the "Options" page. On the left side of the page, click "Mail," and then click "Junk E-Mail Protection." Click "Add Senders to Safe List." Type "@newsletters.bettermanagement.com," and then click "Add."

Yahoo! Mail:
Use the "Not Spam" button to report messages you want in your Inbox that were delivered to your Bulk folder.

Earthlink:
If you have the e-newsletter e-mail address in your Address Book, Earthlink will not block it. Go to your Address Book, click the "Add" button. You only need to enter the e-mail address under Internet Information.

Where can I find BetterManagement's privacy statement?
BetterManagement is strongly committed to protecting the privacy of the individuals who use our web site. To successfully purchase services or access selected site content, some personal information is required. Depending on the activity you are attempting, that information may include: name, address, email address, company name, company size, business topics or industry interest areas, credit card number, card expiration date and card holder name. View BetterManagement's complete Privacy Policy.

How does BetterManagement use the information collected on the web site?
Read BetterManagement's Privacy Policy.

What do I do if I am trying to sign in and get stuck in a loop?
If you are trying to log in and get stuck in a continual loop, you will need to delete your cookies in the temporary Internet folder. You will need to open Internet Explorer, click on Tools, click on Internet Options, click on the General Tab and finally click on Delete Files. After this has been completed, click on Settings, then click on View Files. You are going to sort by file name, then locate and delete any BetterManagement cookies. Close your browser. Open up a new browser and try logging in again. If this doesn't work contact the web concierge.

What do I do if I continue to receive a "Receiving error: email must be in user@company.com format" message?
If you are continuing to receive the above error, follow the instructions above to delete any BetterManagement cookies.

What do I do if I am trying to update my account/profile and I get stuck in a loop?
If you are trying to update your account/profile and you continuously get stuck in a loop, follow the above directions on how to delete BetterManagement cookies.

What do I do if I am trying to sign in, and after entering my user information I keep coming back to the sign in page?
If you are trying to sign into BetterManagement directly from hotmail you may have some difficulty. You will need to open a new internet browser, access BetterManagement's web site and click on the "Sign In" button. You should be able to enter your username and password and log on.

What should I do if my system isn't configured to allow cookies?
If your system isn't configured to allow cookies, you'll need to follow these instructions. Open your internet browser, click Internet Options, select the Security tab, click on Default Level and make sure it is set at medium.